Frequently Asked Questions
Who are you guys?
We offer modern, contemporary and very high spec student property, as well as providing great value, unrivalled care and a quality service.
We are fully CLASS Accredited by Liverpool City Council, which means they have certified that we provide some of safest and most secure properties in the city. We work closely with The University of Liverpool, John Moores University and Liverpool Hope University to provide top quality, safe properties to our tenants.
Are all your properties online?
We will only display the houses that are available for the upcoming letting year as most of our tenants look to renew their contracts on the properties they are currently in. The available properties are regularly updated, so keep checking back if you cannot see a house fitting your criteria.
When do viewings start and when do your houses usually go by?
Antona Student Properties are widely regarded as having some of the most sought after properties available to students, with some even having waiting lists on them a year before they become available.
Our properties have previously featured on the BBC, and Channel 4 and in various newspapers and magazines. Viewings start from 14th November, with all properties usually gone by 14th December. This is NOT COMMON for the industry, so do not rush into a decision. Student housing week is ran by the various Universities in the February, however it is testament to Antona’s reputation and high standards that our houses usually go well before that time
Take a look at our Blog Page to see how quickly our properties have let each year. In 2017 and 2018 for example, all our properties were taken by the second week of December!
What happens if I like a property?
If you like the property, each person in your group will be asked to complete an Application Form which gives us your basic contact details and information.
Along with the Application Form (and in accordance with the Tenants Fees Act 2019), you will each be asked to pay a Holding Deposit, equal to one weeks rent, to secure your place at the property. Your Holding Deposit is a sign of commitment from you to us; and in turn we will stop taking viewings on your future house. You will get either a signed receipt or an electronic receipt for the Holding Deposit, depending on how you have processed your payment.
A property is only reserved once all parties have submitted their completed Application Forms and Holding Deposit. Your Tenancy Documentation will usually be sent to you within 24 hours of us receiving a completed Application Form and Holding Deposit. Your Holding Deposit will be refunded to you within one week of your tenancy commencing. Should you decide not to proceed with the tenancy, your Holding Deposit will not be refunded. This is explained in full on the Application Form.
What is in my Tenancy Documentation?
Within your Tenancy Pack will be four items, a Welcome Letter, an Assured Shorthold Tenancy Agreement, a Guarantor Agreement and a Standing Order Instruction Form.
- The Welcome Letter is just that, a welcome to Antona, which provides information such as when you can move in, when your Tenancy starts and ends, as well as how to fill out the other documents within the Tenancy Pack.
- The Assured Shorthold Tenancy Agreement is the contract between you and us which confirms the details of the property you are going to be tenanting, when you are to pay, how much you are to pay, how you are to pay it and conditions for letting the property. It also sets out our promises to you as Landlords and outlines your legal rights in full. This document will be signed by us and you, however you will also need to have a witness sign to confirm your signature.
- The Guarantor Agreement is signed by you, your Parent or Guardian and us, and is a contract which states that should you not adhere to the terms outlined in your Assured Shorthold Tenancy Agreement, by failing to pay your rent, or any other associated bills/fines you have incurred, in the timescales outlined therein, then your Parent or Guardian guarantees to pay on your behalf.
- The Standing Order Form is an instruction to your bank to set up a Standing Order to pay your rent. You will fill in your details where specified then sign the base of the form and send it back to us. We will then post it to your bank for them to set- up the relevant Standing Orders that are outlined in the Tenancy Agreement. It is the Tenants responsibility prior to payments being taken to ensure that their individual Standing Orders have been set up correctly, as due to Data Protection, we will not be able to do this on your behalf. A failed Standing Order may lead to a late payment charge, as outlined in the Tenancy Agreement.
How do you store the data I provide you with?
Antona Student Properties take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
We are notified as a Data Controller with the Office of the Information Commissioner under registration number A8382136.
All of our Application Forms and all our Tenancy packs contain a copy of our GDPR and Fair Processing Notice, however additional copies as well as any further information you would like to know can be requested by emailing email@example.com .
What is the period of the tenancy?
The tenancy period is across 52 weeks running from 1st July through to 30th June the following year. HOWEVER, WE DO NOT CHARGE RENT FOR THE FIRST TWO WEEKS IN JULY, as this when we freshen up the properties. You will be asked not to move into the property during this refurbishment period, however exceptions can be made upon request.
How is rent paid?
How you pay your rent and the dates you pay are confirmed in both your Welcome Letter and Assured Shorthold Tenancy Agreement. All rent is paid via Standing Order in five instalments spread across the year. These payments are back loaded, so that you are paying a majority of your rent later in your contract and in line with the dates your student loan come in. We find this massively eases the financial burden on our students as they pay very little over Summer. We are of course happy to even out your payments over they year at your request, (as this is actually much more beneficial to us!).
Who pays what bills?
We will pay all the household bills, offering unlimited Electricity, Gas and Water to the property as part of your rent. We also offer Broadband Internet for free as a gesture. In accordance with the Tenants Fees Act 2019, we charge an administration fee to maintain the properties meters and submit your readings. In accordance with he suggested fees, we have capped this at £25 per student per year. This £25 is built into your first Standing Order payment as outlined in your Assured Shorthold Tenancy Agreement.
You will need to provide your own TV License for the property, however we will sort out your Council Tax for you however we will require your Council Tax Exemption Form to process this for you, or you will be required to pay Council Tax on top of your rent. Your Council Tax Exemption Form can usually be downloaded online from your university portal, or can be provided to you by your Universities Administration Office.
What happens if one of my friends drop out?
If a friend drops out, firstly DON’T PANIC! If they drop out after they have returned their completed Tenancy Pack, this will not affect you at all, as it will be up to them to find a replacement or pay their contractually agreed rent regardless. If they however drop out before they have sent back their completed Tenancy Pack, you will usually be able to find a replacement well before the tenancy starts. If not, there is the option for you and your remaining friends to pay the extra rent for the vacant room. If you cannot find a replacement or do not want to make up the rent, you will risk losing the house as we can only let it as a complete unit.
What if I have more questions?
If there is anything else you want to know, please email on firstname.lastname@example.org . We know how daunting signing for a house can be. This may be your first time, but we promise it isn’t ours, so there won’t be a question you can ask us that we haven’t answered many times before, so feel free to ask away!
How do I book a viewing for a property?
You can book a viewing by either selecting the property you are interested in on the Properties page, then scrolling down and filling in the form at the bottom; or alternatively you can email us directly at email@example.com and tell us which property you would like to view. We will usually respond to viewing request within 2 hours provided we receive them between 9am and 9pm.